Voyager Plumbing does not charge a callout fee during standard business hours. Our standard business hours are Mon-Fri 7:00am - 4:00pm. Outside of these hours an afterhours/emergency callout fee may apply.

Yes, Voyager Plumbing offers 24/7 emergency plumbing services, ensuring you’re never left without assistance during a plumbing crisis. Whether it’s a burst pipe in the middle of the night or a blocked drain on a weekend, our licensed team is always ready to respond promptly.

On initial appointment we generally aim to give our customers a 2-hour window in which we will arrive. Once the plumber is on the way you will receive either a phone call or text with an exact arrival time.

At Voyager Plumbing, we operate on upfront pricing pricing, ensuring transparency and no surprises for our clients.
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Before commencing any work, we provide a detailed, upfront quote based on the specific services required. This approach allows you to know the exact cost before we begin, helping you make informed decisions and manage your budget effectively.
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Our pricing covers all aspects of the job, including labour, materials, and any necessary equipment. This means you won’t be charged extra if the job takes longer than anticipated.
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We believe in clear communication and strive to ensure that our clients are fully informed and comfortable with the pricing before any work begins.

Yes, Voyager Plumbing provides same day service. Don't delay as bookings fill up fast.

A plumbing emergency is any situation where immediate professional attention is required to prevent significant damage to your property, health, or safety. These issues often escalate quickly and can lead to flooding, structural damage, or hazardous conditions if not addressed promptly.
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Common plumbing emergencies include:

Blocked toilets or sewers: Can lead to unsanitary conditions, flooding and potential property damage.

Blocked stormwater: Can lead to flooding of subfloor areas, garages and inside homes causing major water damage to all parts of the building.

Hot water system failures: Can cause water damage, safety hazards and flooding.

Burst pipes & taps: Rapid water loss can cause extensive damage to walls, floors, and ceilings.

Gas leaks: Pose serious health and fire risks.

Yes, we specialise in diagnosing and clearing all types of blockages. From blocked sewer to blocked stormwater and blocked toilets no matter how big or small, we have got you covered.

We utilise advanced drain equipment including high pressure water jetters and CCTV drain inspection cameras to tackle any blocked drains.

Yes, Voyager Plumbing is a fully licensed and insured plumbing service provider, committed to delivering safe, professional, and compliant plumbing solutions.

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Our credentials include:

Contractor License: We hold a valid plumbing, draining, gas fitting, and LP gas fitting contractor license, with our NSW Contractor License number being 476657C.

Public Liability Insurance: We maintain comprehensive public liability insurance, meeting the requirements set by NSW Fair Trading. Our coverage includes $10,000,000 for any one occurrence.

Workers Compensation Insurance: Our workers compensation insurance ensures that our staff are protected in the event of workplace injuries, in compliance with Australian regulations.

These certifications and insurances provide you with peace of mind, knowing that both you and our team are fully covered for any unforeseen circumstances.

Yes, Voyager Plumbing offers a 100% backed guarantee lifetime labour warranty on all our plumbing services. This means that if any issues arise within 25 years due to incorrect installation, defects in workmanship, or non-compliance with regulations at the time of installation, we will promptly return to rectify the problem at no additional cost to you.

Additionally, all items we install are covered under the manufacturer’s warranty, ensuring that both the products and our workmanship meet the highest standards of quality and reliability.

Please note that this warranty is provided in addition to your statutory rights under Australian Consumer Law, which guarantees that services must be rendered with due care and skill and be fit for their intended purpose.

Yes, Voyager Plumbing offers pipe relining & trenchless pipe repair services. Depending on the repair required will depend on the method we use to complete the job.